Preguntas más frecuentes

No dude en contactar con nosotros si tiene alguna pregunta acerca de las excursiones, la isla o de la empresa.

• Theme Parks
  • Jungle Park
  • Aqua Park
• Excursions
  • Teide
    • Hello, I would like to book an excursion to mount teide and would like to confirm if you are able to collect and deliver from our accomodation. We will be staying at El Marques, 38683 Puerto de Santiago, Tenerife. I would be grateful if you can advise. Thank you

      If you have a look at the "Los Gigantes Excursions" section on the website you can see all the trips that are available from the west coast.

    • How can I get permission for climbing on the top of volcano Teide?

      Please contact our office. You need to get with the copy of your passport.

• Night Shows
  • Musical Shows
    • do you pick up from Los Abrigos for any of your tours? thank you Paula Jannece

      Yes we do! Times are confirmed on booking.

• Boat Trips
  • Galleons, Yachts & Catamarans
    • Hi , I'm looking to book the excursion on the Bonadea catamaran, 2 hour dolphin spotting trip, I'm staying at Las Vistas , please can you tell me where the trip departs from and if the departure if not near to Las Vistas is accessible by public transport. Many thanks

      Hi,

       

      The Bonadea leaves from Puerto Colon in Las Americas. You can walk from your accommodation or a taxi would only be approx. 5 euros.

    • Hi, please could you advise as to wheteher we would have to pay for a 1 year old on a boat trip and if so what tends to be the discount on the adult price? Also what would the price be for a transfer from tenerife south airport to laguna park 1 for 2 adults and 1 infant - each way?

      Hi,

      As a general rule under 2 years go free on all excursions.

      The price of a pre booked transfer is 28 Euros each way.

• Vehicle Hire
  • Cars, bikes
• Miscellanous
  • Flights
  • Transfers
    • please could you advise how much it would cost for a private transfer from Reina Sofia airport to Costa Adeje - return

      It depends on how many are in your party, prices start from 33 Euros for 2 people.

  • Cruises
    • arriving on cruise ship Adventure of the Seas on nov 12 for one day. please advise what tours are availabe for that day thank you

      If you have a look on the "Shore Excursions" section all the excursions are available rfor a minimum of 4 people per booking

    • Do you pick up passengers for your coach tours at the cruise pier in Tenerife?

      Yes we do! Have a look at the "shore excursions" section and you can see all the tours available, there is a minimum for 4 people per booking.

  • Unlisted
    • Can you please tell me more about your day trips to La Palma and La Gomera and Fuerteventura? Where do they depart from? What times / days? Thanks! Amber

      Hi Amber,

       

      There are pick ups for all our excursions throughout the resort. When you reciev the tickets you pick up is confirmed along with the time.

    • Hi, I can't find a trip to La Gomera from Tenerife on your website. Do you offer this?

      Hi!

      If you look under "Coach Excursions" or "Jeep Excursions" you will find the La Gomera excursions there. You have 2 options for La Gomera, either the open topped jeeps or air conditioned coach, both excellent tours!

    • I am visiting Tenerife in September and wish to do several excursions, is it necessary to pre-book or do you have an office where we can decide what we want to book once we are in Tenerife?

      We have 2 offices in the South of Tenerife, one in San Eugenio and the other in front of the Hotel Troya. However, if you pre book your excursions on line you will make substantial savings as all the excursions are discounted and also if there are any price increases you will not incurr them as you have booked at that days price!

      Once you make your bookings we email you the tickets direct so you can print them out and bring to resort with you, this makes it a very easy process!

    • Hi Do you have any tours etc based out of Puerto de La Cruz

      Sorry, all our tours leave from the South.

    • Hi, your site was recommended to me for excursions and I was told that you deliver tickets to the place customers are staying at while in Tenerife. Is that correct ? I'd like to book some of your excusrions but we travel in just over a weeks time so wanted to know about how tickets get distributed. Any advice would be gratefully received! kind regards T

      We do have a ticket delivery service however we are now able to email the majority of tickets directly to your email. You then print the tickets and bring them to resort with you. Tickets will be emailed within 24 hours so if you are travelling the next day there is always time to book!